DELIVERY & RETURNS
If your order is over £20, or if you are taking up a subscription, you will receive FREE Shipping within the United Kingdom.
If your order is under £20, or you are ordering from outside of the UK, there will be a small postage fee as follows:
United Kingdom (Including Guernsey, Isle of Man, Jersey)
Europe under 2kg
|Europe over 2kg||£20.00|
For items delivered to the UK, we use Royal Mail 48hr service. For items delivered internationally we use Royal Mail.
Delivery dates are only estimates and VitaBright does not guarantee delivery within any such time and shall not be liable for any delay in delivery or performance.
RETURNS & REFUNDS
This section refers to products only and excludes all services.
100% Money Back Guarantee
If you are not 100% satisfied with any of our products, you may return it within 35 days of purchase for a refund.
If you simply change your mind and would like to return a product, you may return it within 35 days of purchase for a full refund but it must be unopened and in new condition.
We require proof of purchase to honour a refund or exchange. If you provide us your information when you check out, we will typically have a record of your purchase. Otherwise we require a physical receipt as confirmation.
Please include your proof of purchase, and an explanation stating the reason/s for your dissatisfaction, in the package of products you wish to return or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
All returns must be in its original packaging. If the product is not in its original packaging we reserve the right to offer a partial refund only.
We will not be liable to refund you unless you notify us by email of the problem within 35 days of the product being delivered. If 35 days have gone by since your product was received, unfortunately we can’t offer you a refund or exchange.
To return your product, you should mail your product to: VitaBright, Unit 63, 22 Carlton Road, Sanderstead, Surrey, CR2 0BS
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.